PROACTIVE IT SUPPORT PACKAGES

We will keep your systems running as efficiently as possible by performing monthly maintenance tasks on all your computers. Our IT Medic Remote Management Tool (RMT) will allow us to perform tasks in the middle of the night, thereby making your computer available for use all day, every day.

If you have problems during the day call us and we can remotely connect to your PC and fix the problem on the spot, or schedule a job to do it over night.

Gone are the days of waiting for your expensive computer equipment to crash then panicing when you realise that the backup hasn't worked for months. IT Medic will take the pain out of keepgetting the most from your expensie IT infrastructure.

Packaged support is cheaper than paying our casual support rates, and we will constantly monitor your systems using the IT Medic Remote Management Tool (RMT).

Read about the IT Medic Remote Management Tool (RMT).

Monthly Cost Per PC / Laptop

$30 per month including GST.

Monthly Cost Per Server

$150 per month including GST.

RMT Support Plans bundled with the RMT

Plan Name	No. Machines using RMT	Hours per month	Cost for support hours per month Inc GST
RMT Hours 1	1-5	1	$120.00 inc GST
RMT Hours 2	6-10	2	$240.00 inc GST
RMT Hours 3	11-20	3	$360.00 inc GST
RMT Hours 4	21-30	4	$480.00 inc GST
RMT Hours 5	31-40	5	$600.00 inc GST
	40 +	Call	Call

Example:

An Office with 15 PCs and 5 Laptops, and 1 Server.

- 20 x RMT Workstations@$600 + 1 x RMT Server@$150 + RMT Hours 3 Support Plan @$360

Total Monthly Support Cost = $1110.00 inc GST

Included in the Pro-Active Support Plans each month.

Monitoring of your Server

Checking the Backup is running successfully
Perform a trial restore every couple of months to make sure the backups are successful.
Anti-Virus software is up to date
Anti-Virus scans are run weekly or nightly on the servers to keep virus’s saved in files to minimum.
Checking the Windows Event logs for Errors
Monitoring disk space on the server.
Applying Windows Security Updates
Applying Windows Service Packs to the Server
Checking the UPS batteries on servers and PCs
Keeping Email Spam under control

Monitoring your PCs

Anti-Virus software is up to date
Anti-Virus scans are run weekly or nightly on the servers to delete virus.
Checking the Windows Event logs for Errors
Monitoring disk space on the server.
Applying Windows Security Updates
Applying Windows Service Packs to the Server
Run Spyware scans each week to keep spyware at a minimum.

Monitoring your Network

Check your Firewall is working correctly.
Make sure staff don’t visit inappropriate websites (porn, etc.)

There will be times when we have to perform Triage to determine the priority of support tasks processed. Support Packages automatically give you a higher priority.