The first thing you need to try is to turn the printer off and on again (you have heard this before).
If that doesn’t help and the printer job is till stuck in the printer queue, then we might need to stop and start the print spooler.
Start –> Run –> net stop spooler <enter>
Start –> Run –> net start spooler <enter>
If that doesn’t help then call the IT Medic helpdesk on 1300 ITMEDIC (1300 446 334)